No Win, No Fee: You will not pay any fees if your claim is unsuccessful. On successful claims, a fee between 18% – 36% (including VAT) will apply, depending on the level of redress obtained. A cancellation fee may apply if you terminate the agreement after the 14-day cooling-off period.

If you have already instructed a claims management company to act on your behalf you will need to terminate your instructions before entering into your contract with us (dependent on who you have instructed termination fees may apply, you will need to check with the instructed firm).

You may be entitled to compensation depending on the specific details of your case. The amount of any compensation will vary

You do not need to use a claims management company to make your complaint. You can do this directly with the lender for free and if your complaint is not successful you can refer it to the Financial Ombudsman Service (FOS) at no charge.

Free Online Checker: Refers to the check used to identify historic car valuations. This check does not affect your credit score.