Privacy Policy

Evans Hughes Ltd trading as Car Write-Off Claims

Last Updated: 1st April 2026

1. Who We Are

Car Write-Off Claims is a trading style of Evans Hughes Ltd (Company Number: 12573301), registered at:

128 City Road, London, EC1V 2NX

Evans Hughes Ltd is authorised and regulated by the Financial Conduct Authority (FCA) as a Claims Management Company.

ICO Registration Number: ZA754708

For the purposes of UK data protection legislation, Evans Hughes Ltd acts as the Data Controller for all personal data processed in relation to your enquiry and claim.

Contact Details

Evans Hughes Ltd
Email: info@evanshughes.co.uk
Phone: 0330 053 2626
Address: 128 City Road, London, EC1V 2NX

2. How We Use Your Data

We collect, process, and manage your personal data to:

  • Assess your eligibility for a car write-off claim
  • Obtain vehicle valuation data
  • Handle and submit your claim
  • Communicate with insurers and third parties on your behalf
  • Provide updates and support throughout your claim

Important:
We do not carry out credit checks as part of our service.

3. Personal Data We Process

We may collect and process:

  • Full name
  • Contact details (phone, email, address)
  • Vehicle information (registration, make, model, history)
  • Claim-related information
  • Communications with us
  • Marketing preferences
  • Technical website data (cookies, IP address, device info)

4. Vehicle Valuation & Data Sources

To assess whether you have been underpaid, we use independent industry valuation tools, including:

  • HPI Check
  • Glass’s Guide
  • Parkers
  • Other recognised automotive valuation sources

These tools help us determine the fair market value of your vehicle at the time of write-off.

5. Lawful Basis for Processing

We process your data under:

Consent

Where you have agreed to be contacted (including calls, SMS, or email).

Legitimate Interests

To:

  • Assess claims
  • Improve services
  • Prevent fraud
  • Maintain records

Legal Obligation

To comply with FCA regulations and other legal requirements.

6. Marketing Communications

If you have provided consent, we may contact you about your claim.

All communications:

  • Clearly identify us
  • Include opt-out options

You can withdraw consent at any time by emailing:
info@evanshughes.co.uk

7. Third-Party Sharing

We may share your data with trusted third parties where necessary to deliver our services.

These include:

  • Zoho CRM (secure customer relationship management system)
  • Valid8 (data validation and verification services)
  • HPI Check (vehicle history and valuation data)
  • Glass’s Guide (vehicle valuation data)
  • Parkers (vehicle valuation data)
  • Insurers and relevant claim-related organisations

We only share the minimum data necessary and ensure all partners comply with UK GDPR.

We do not sell your personal data.

8. Claim Submission & Processing

Evans Hughes Ltd is responsible for:

  • Claim assessment
  • Claim submission
  • Claim handling and negotiation
  • Communication with insurers
  • Managing your case from start to finish

We retain full responsibility as Data Controller throughout this process.

9. Call Recording & Monitoring

We record calls for:

  • Compliance
  • Training
  • Quality assurance

Recordings are retained for at least 12 months, or longer where required.

10. Data Retention

We retain personal data only as long as necessary to:

  • Manage your claim
  • Comply with FCA and legal obligations
  • Resolve disputes
  • Defend legal claims

11. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • Secure systems
  • Access controls
  • Encryption where appropriate

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise your rights, contact:
info@evanshughes.co.uk

13. Complaints

If you have concerns about how your data is handled, contact us first.

You may also complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/global/contact-us

14. Changes to This Policy

We may update this policy from time to time.
The latest version will always be available on this page.

Car Write Off Claims is a trading style of Evans Hughes Ltd, a company registered in England and Wales (Company Number: 12573301).
Registered Office: 128 City Road, London, United Kingdom EC1V 2NX.
VAT Number: 384 2130 12.

how to claimresourcesaboutfaqTerms of EngagementPre Contract InformationService SummaryLanding

No Win, No Fee: You will not pay any fees if your claim is unsuccessful. On successful claims, a fee between 18% – 36% (including VAT) will apply, depending on the level of redress obtained. A cancellation fee may apply if you terminate the agreement after the 14-day cooling-off period.

If you have already instructed a claims management company to act on your behalf you will need to terminate your instructions before entering into your contract with us (dependent on who you have instructed termination fees may apply, you will need to check with the instructed firm).

You may be entitled to compensation depending on the specific details of your case. The amount of any compensation will vary

You do not need to use a claims management company to make your complaint. You can do this directly with the lender for free and if your complaint is not successful you can refer it to the Financial Ombudsman Service (FOS) at no charge.

Free Online Checker: Refers to the check used to identify historic car valuations. This check does not affect your credit score.

Copyright Evans Hughes Ltd 2025

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